Answer Customers Instantly, Day and Night
A helpful assistant that knows your business, speaks French and English, and knows when to pass the conversation to your team.
Loubane builds AI chatbots and customer service automation for businesses in Montreal, Quebec and across Canada. We create bilingual French and English assistants for your website and WhatsApp, trained on your own services, policies and FAQs, that answer questions, capture leads and book appointments, then hand off to a real person whenever needed, with clear Law 25 transparency.
What an AI chatbot is, in plain language
An AI chatbot is a chat window on your website, or a conversation on WhatsApp, that answers customer questions in natural language. Instead of a rigid menu of buttons, it understands questions written the way people actually type them, in French or English, and replies using information you approve: your services, hours, service areas, policies, booking rules and frequently asked questions.
Customer service automation goes one step further. The assistant can collect a name, phone number and project details, check availability, book an appointment, create a lead in your CRM or open a support ticket. When a question is sensitive, complex or simply better handled by a person, it hands the conversation to your team with the full context, so the customer never has to repeat themselves.
Who it’s for in Quebec
- Businesses that receive the same questions every day: hours, pricing, delivery, service areas, availability
- Online stores answering order, shipping, sizing and return questions
- Clinics, salons and studios that want bookings outside business hours
- Contractors and home services qualifying quote requests before calling back
- Property managers, rental businesses and hospitality handling inquiries in two languages
- Small teams that cannot staff the phone or chat every evening and weekend
In Quebec, a single chatbot that switches naturally between French and English is a real advantage. Customers write in the language they prefer, and the assistant answers in kind.
What’s included
- Conversation design: what the assistant should handle, what it must never answer, and when to escalate
- A knowledge base built from your website, documents and approved answers, reviewed by you before launch
- Bilingual French and English responses, with Canadian French wording
- Website chat widget matched to your brand, fast and mobile-friendly
- WhatsApp Business setup for customer service conversations, with proper opt-in
- Lead capture and qualification questions sent straight to your CRM or inbox
- Booking integration so customers can reserve a time slot in the chat
- Human handoff by live transfer, callback request, phone number or email, depending on your team
- Guardrails: limited scope, no invented answers, clear disclaimers on topics such as medical, legal or financial advice
- Transparency messages, consent wording and a privacy notice update
- Monthly review of conversations to fix gaps and improve answers
Our process
Discover
We review your most common questions, your busiest channels and where customers drop off. We define the assistant’s job clearly: answer, qualify, book, or route.
Build
We assemble the knowledge base, write the escalation rules and test the assistant against real questions in both languages, including tricky and off-topic ones.
Launch
We go live on your website first, then WhatsApp or other channels. Your team gets a simple way to see conversations and take over.
Grow
Every month we read through conversations, add missing answers, tighten guardrails and connect new automations as your needs evolve.
Tools and platforms we use
- Large language models from established providers such as OpenAI and Google, accessed through business APIs
- Website chat widgets for WordPress, WooCommerce and Shopify
- WhatsApp Business Platform through Meta, and Messenger or Instagram messaging where useful
- CRMs and helpdesks such as HubSpot, Zoho and similar tools
- Booking calendars and integration tools such as Zapier and Make
- Google Analytics 4 events to measure chats, leads and bookings
We select providers and settings with your data in mind and avoid sending more personal information to the model than the task needs.
Law 25, CASL and platform rules
Here is how we approach compliance. This is general information, not legal advice.
- Be transparent. The chat clearly tells people they are talking to an automated assistant and how to reach a person. Quebec’s Law 25 requires transparency about the personal information you collect and why, so the chat links to your privacy policy before collecting details.
- Automated decisions. Law 25 has specific duties when a decision about a person is based exclusively on automated processing, including informing them and letting them have the decision reviewed. We design assistants to inform, collect and route, and leave decisions such as approvals or refusals to your team.
- Tracking and profiling. Features that identify, locate or profile visitors should be off until the person activates them, so the chat respects your consent banner settings.
- Collect only what you need. We limit fields, restrict access and set retention rules for conversation logs.
- WhatsApp rules. WhatsApp requires opt-in before a business messages people, expects automated experiences to offer a path to a human, and focuses its business platform on assistants that serve your own customers rather than general-purpose bots.
- CASL. Answering a customer’s question is not the same as sending promotions. If the assistant collects contacts for marketing, we add explicit consent wording.
- French language. For Quebec customers, the assistant offers full service in French.
We report what you earn, not just clicks
A chatbot should save time and bring business, and we show you both:
- Conversations handled, and the share resolved without staff
- Leads captured and qualified, and how many became customers
- Appointments booked through the chat
- Handoffs to your team, with reasons, so we can improve answers
- Questions the assistant could not answer, turned into new content
- Estimated staff time saved on repetitive questions
You get a monthly plain-language report with real conversation examples and the changes we made.
Package ideas
| Need | Includes | Best for |
|---|---|---|
| Answer FAQs 24/7 | Bilingual website assistant, knowledge base, guardrails, human contact options | Businesses flooded with repeat questions |
| Capture and qualify leads | Qualification flow, CRM connection, team alerts, callback requests | Contractors, real estate, B2B services |
| Book while you sleep | Calendar integration, confirmations, reminders, rescheduling | Clinics, salons, studios and appointment businesses |
| WhatsApp customer service | WhatsApp Business setup, opt-in, bot plus live agent handoff, shared inbox | Stores and service businesses whose clients prefer messaging |
How it connects with our other services
A chatbot is strongest when it plugs into the rest of your system. Our marketing automation work sends chat leads into nurturing sequences, email and SMS marketing handles follow-ups with proper consent, and website design, Shopify and WooCommerce development give the assistant accurate product and order information. Our SEO team turns frequent chat questions into helpful pages that rank. All of it is built for businesses in Montreal, Quebec and across Canada.
Digital marketing services that work together
Your website, SEO, ads and social media should push in the same direction. Explore each service:
Frequently asked questions
Will the chatbot make up answers?
We design against that. The assistant answers from a knowledge base you approve, is limited to your business topics, and is instructed to say it does not know and offer a person instead of guessing. We also review real conversations every month and fix any gaps.
Can customers always reach a real person?
Yes. Every assistant we build includes a human handoff, such as live transfer during business hours, a callback request, your phone number or email. WhatsApp also expects automated experiences to offer a path to a human.
What affects the cost of a chatbot?
The number of channels, how many integrations it needs such as CRM, booking or store data, the size of the knowledge base, bilingual content, and ongoing usage fees from the model and messaging providers. We quote after reviewing your questions and tools.
How long does it take to launch?
A focused bilingual website assistant typically launches in 2–4 weeks. Projects with WhatsApp, booking and CRM integrations usually take 4–8 weeks, including testing in both languages before going live.
Industries we serve
How we report results · Who we work with · Service areas
Request your free quote
Pick the services you need and tell us about your project. We reply within one business day with a clear, no-obligation proposal.