Last updated: October 21, 2026

This privacy policy explains how Loubane collects, uses, shares and protects personal information when you visit loubane.ca, contact us, or work with us on a project. We have written it in plain language. It is designed to align with Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25, and with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

1. Who we are and how to contact us

Loubane is a web agency based in Montreal, Quebec, Canada, offering website design and development, e-commerce, SEO, digital marketing and related services.

The person in charge of the protection of personal information can be reached as follows:

• Title: Loubane — person in charge of the protection of personal information
• Email: loubane5@yahoo.ca
• Phone: 438-933-7601
• Address: 3333 Cavendish Blvd, Montreal, QC

You can also reach us through our contact page. Please contact this person for any question about this policy or to exercise your rights.

2. Information we collect

We collect only the personal information we need for the purposes described in this policy. Depending on how you interact with us, this may include:

Information you provide to us

• Contact forms: your name, email address, phone number, company name and the content of your message.
• Communications: information you share when you email, call or message us, including through WhatsApp.
• Project information: details needed to quote and deliver a project, such as your business information, website content, access credentials you choose to share with us, and billing details.

Information collected automatically

• Technical data: basic information such as your IP address, browser type, device type, pages visited and date and time of access, which may be recorded in our web hosting server logs.
• Cookies and similar technologies: if we use analytics or similar tools, they may collect information about how you use our website. See section 6 below.

We do not knowingly collect sensitive personal information through our website, and we ask that you do not send it to us unless it is necessary for your project.

3. Why we use your information

We use personal information for the following purposes:

• To respond to your questions, quote requests and messages.
• To plan, deliver, support and maintain the services you request.
• To manage our client relationship, including billing and administration.
• To operate, secure and improve our website.
• To understand, in general terms, how visitors use our website, if analytics are enabled.
• To meet our legal, tax and accounting obligations.

We will not use your personal information for a new purpose without your consent, unless the law allows or requires it.

4. Consent

By submitting a form, contacting us or engaging our services, you consent to the collection and use of your personal information for the purposes described above. Where required, we will ask for your express consent, for example for non-essential cookies.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting the person in charge of the protection of personal information. Withdrawing consent may limit our ability to respond to you or provide certain services.

5. How we share your information

We do not sell your personal information.

We share personal information only when necessary, with service providers who help us operate our business, such as:

• Web hosting providers that store our website and server logs.
• Email service providers that handle our email communications.
• Messaging services, such as WhatsApp (operated by Meta), when you choose to contact us that way.
• Other providers, such as analytics or software tools, when needed to deliver our services.

These providers may only use your information to perform services for us. Some of them may store or process information outside Quebec, including in other Canadian provinces or other countries. Before communicating personal information outside Quebec, we assess whether it will receive adequate protection, as required by law. Information stored outside Quebec may be subject to the laws of that jurisdiction.

We may also disclose personal information if required by law, for example in response to a valid legal request.

6. Cookies and tracking

Cookies are small files stored on your device when you visit a website. Our website may use:

• Essential cookies needed for the website to function properly and securely.
• Analytics cookies, if enabled, to measure traffic and understand how the website is used.

Where non-essential cookies or tracking technologies are used, they are disabled by default and activated only with your consent. You can refuse or withdraw consent through the cookie banner or settings, where available, and you can block or delete cookies in your browser settings. Blocking certain cookies may affect how the website works.

7. How long we keep your information

We keep personal information only as long as necessary for the purposes for which it was collected, or as required by law (for example, for tax and accounting records). When information is no longer needed, we destroy it securely or anonymize it in accordance with applicable law.

8. How we protect your information

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information, such as access restrictions, secure passwords and encrypted connections (HTTPS) on our website. No method of transmission or storage is completely secure, but we work to protect your information and limit access to those who need it.

If a confidentiality incident occurs that presents a risk of serious injury, we will notify the Commission d’accès à l’information du Québec and the affected individuals, as required by law, and keep a record of incidents.

9. Your rights

Subject to the conditions and exceptions provided by law, you have the right to:

• Access the personal information we hold about you.
• Rectification: ask us to correct information that is inaccurate, incomplete or ambiguous.
• Withdraw your consent to the use or communication of your information.
• De-indexation and cessation of dissemination: where applicable, ask us to stop disseminating your information or to de-index any hyperlink attached to your name that provides access to it, when the conditions set by law are met.
• Portability: request that computerized personal information you provided be communicated to you, or to a person or organization you designate, in a structured, commonly used technological format.
• Be informed about the personal information we collect and how it is used, as described in this policy.

To exercise these rights, contact the person in charge of the protection of personal information using the details in section 1. We may need to verify your identity before responding. We will reply within the time limits set by law.

If you are not satisfied with our response, you may file a complaint with the Commission d’accès à l’information du Québec. Depending on your situation, you may also contact the Office of the Privacy Commissioner of Canada.

10. Minors

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from minors. Under Quebec law, consent for a minor under 14 years of age must be given by a parent or guardian. If you believe a minor has provided us with personal information, please contact us and we will take appropriate steps.

11. Changes to this policy

We may update this privacy policy to reflect changes in our practices or in the law. The updated version will be posted on this page with a new “last updated” date. If changes are significant, we will take reasonable steps to inform you.

12. Questions

If you have any question about this policy or how we handle your personal information, please reach out through our contact page, by email at loubane5@yahoo.ca, or by phone at 438-933-7601.